GBTEL's Home Phone Service

  Home Phone Costs

Activation $29.99
Unlimited Canada and US Calling $29.99
Postage* $15.00
In Home Wiring See Details
* If Required

  Home Phone Features

Voicemail
Voicemail Forwarding to Email
Call Display Name and Number
Visual Call Waiting
Plus, more that are currently in development

In Home Wiring

GBTel home phone does not include any in home wiring. It is assumed that a corded or cordless phone is connected directly to the home phone VOIP modem. If custom wiring is required to connect to the existing in home phone network, an on site quote would need to be assess as to the feasibility. Typical fees can range from $80-150 for in home wiring where possible. Not all homes may be capable of having their existing in home phone lines connected to a VOIP product.

Other Applicable Service Charges :

All other applicable service charges shall be a function of either
(1) Long distance outside of Canada and the continental United States
(2) Damage to GBTEL’s equipment.

Long distance rates can be found on our website, located at www.gbtel.ca/rates.

Our policy concerning damaged equipment is also listed on our website, found at www.gbtel.ca/legal.

Please note that there is a $100.00 replacement fee for any damaged piece of hardware that the customer may have caused.

GBTEL Home Phone Policies

In an attempt to be as transparent as possible, GBTEL has developed the following policy concerning billing frequency, payment, disconnection, security deposits and directories.

GBTEL’s typical billing frequency will be a monthly cycle, typically starting on the 1st of each month and ending on the 30th, 31st or the last day of the month. This is exclusive to our telephone customers. In the extreme case where a customer needs a different cycle, GBTEL will evaluate the needs of the customer on a case-by-case basis.

GBTEL’s policy on payment is an attempt to be as reasonable as possible. Payment can be made to GBTEL by a variety of methods including: a cheque in the mail, online via a credit card, through one’s bank, or automatically on a monthly basis via direct debit.

Typically, GBTEL allows the customer a period of 60-90 days until service is disconnected due to delinquent payment status. Moreover, multiple attempts will be made to contact the customer, including: telephone calls, emails, and letters in the mail.

GBTEL does not require its customers to provide it with a security deposit.

Directory listing is an opt-in function that a customer has. Should a customer require listing, a customer simply needs to call or email GBTEL and provide GBTEL with the information that they required to be listed as and GBTEL will contact its underlying carrier to update its directory. Any changes to the directory shall be done in the same way.