Legal Conditions & Terms of Service

Effective July 1st, 2009

Grey Bruce Telecom ("GBTel") provides its customers ("users") with fast, reliable high speed Internet service, subject to the following terms and conditions.

GBTel does not guarantee that all locations will achieve "best results". Many locations will have poor to no signal and as such, it is to be left to the installer's discretion to determine whether or not the signal is of an acceptable level to purchase and use the service. If, after installation, the wireless signal falls below acceptable tolerances, due to forestry growth, landscape modification, or building construction; GBTel is under no constraint, legal or otherwise, to provide the upgrades necessary to maintain service, or to provide a refund for services lost.

The user accepts and agrees that he/she will not use web hosting technology or any type of "peer-to-peer" technology including file-sharing technologies. The use of such software is grounds for immediate dismissal from the network and all products and services associated with GBTel's network. No refund shall be offered or provided.

GBTel makes every effort to maintain 0% packet loss within its network. However, due to radio interference hazards, and changing landscape (see Geographic Location), GBTel can offer no guarantee of service quality, and will not be held accountable for any loss of efficiency due to packet loss.

The speed of the network shall vary from time to time according to network load and conditions. No guarantee in terms of speed for the network shall be given as users have the ability to significantly degrade the level of speed and performance by their location and their proximity to interference-creating products such as microwave ovens, baby monitors and other 900MHz, 2.4GHz, and 5.8GHz equipment.

All of our residential wireless plans operate on a fair access policy, whereby maximum expected speed is maintained, before being tapered back to minimum expected speed of the package purchased, until sustained downloading has ceased. This allows for unlimited data by incorporating fair network sharing. For service that does not operate using our fair access policy, please see our Business Wireless Plans for more information.

GBTel will make every effort to maintain 100% uptime within its network. However, due to electric surge, and static electric damage, as well as radio interference hazards, and changing landscape (see Geographic Location), GBTel can offer no guarantee of network uptime, and will not be held accountable for any loss of efficiency due to intermittent, or sustained network failure. By purchasing a GBTEL account, the customer understands that from time to time there will be service disruptions. GBTEL will work to the best of its abilities to restore service as fast as possible. However, customers acknowledge that GBTEL has a fixed amount of time in order to restore service when an issue arises. GBTEL strives to restore service for its business clients typically within 24 hours or 1 business day. GBTEL strives to restore service for its residential customers typically within 24-48 hours or 2 business days. Please note that if service is not restored within the timeframe therein, it is the sole discretion of GBTEL -- on a case-by-case basis -- to provide compensation in the form of a credit to the customer's account. Please note that GBTEL does not actively monitor the status of a customer's connection and therefore has no knowledge as to whether a customer's connection is damaged or not. Service level agreements are available for customers that need 100% uptime or compensation for down-time. Please contact GBTEL sales for service level agreement pricing.

Wireless high speed Internet service is a low latency service by nature. But during high traffic times, users may notice fluctuations in latency.

GBTel requires payment in advance for all network services. If payment is not received within 30 days of an invoice's issued date, GBTel has the right to suspend the user's Internet service, without warning, until payment is received.

If GBTel doesn't receive payment for your bill within 30 days of the bill date, you may be charged late payment fees of 3% monthly (42.58% per annum). A late payment charge may be applied to any unpaid balance 30 days after the billing date.

If a payment does not clear due to insufficient funds, GBTel reserves the right to charge a $20.00 NSF fee, when notice is not received 24 hours prior to attempting to process the payment.

Any customer whom is disconnected due to non payment, will have their billing continue. Once payment has been received and applied to the customers account, the customers account will be credited for any time they were offline.

Please note that any "bounced" payment or payment that is sent back to GBTEL as "insufficient funds" from the bank will be defined as an NSF payment. NSF fees will be automatically charged back to the customer at a rate of $15.00 per NSF occurrence.

All customers are encouraged to pay with direct debit or deposits. This can be done by submitting to GBTEL a VOID cheque and the appropriate documentation (found in the My Account section).

Please note our policies concerning NSF payments on direct debit transactions include an automatic $15 NSF fee on any "Not Sufficient Funds" transaction. We will automatically apply this amount to your account and re-attempt to debit your account the following month without contacting the customer.

If multiple NSF transactions occur, GBTEL has the right to temporarily terminate or suspend an account until the outstanding bill has been paid.

GBTel will provide the user with one(1) Ethernet connection, and any necessary configuration information, for successful connectivity.

Wireless equipment installed at a user's residence, remains the property of GBTel. This equipment is maintained, and replaced upon failure by GBTel technicians, as required, without fee. Damage to GBTel's equipment, through vandalism, lack of protection against power surge, or failure to meet home grounding protocols, is not covered under this maintenance agreement. Any repairs that are not covered by this maintenance agreement will occur at the user's expense.

GBTel is not responsible in any way for any damage to the users computer(s)/network(s), including hardware damage, computer viruses, or loss/theft of personal information.

GBTel reserves the right to, at our discretion, reduce the speed of a user if excessive usage is causing network deterioration. This fair access policy is in place to protect our valued customers and allow a fast and reliable internet experience for all users.

GBTel requires the user to provide 30 days notice of intent to cancel their Internet service. Notice can be communicated in writing, via email or by telephone.

As per the Equipment Warranty, wireless equipment remains property of GBTel, to be collect upon arrangement. Should a new property owner wish to reactivate our Internet services, the pre-existing equipment can be used and the connection reactivated, for a fee of $50.00 plus HST.

Please note that we do not prorate for seasonal or standard disconnection notices. For example, if you want service for a partial month (ie if you want service until September 15) and your billing falls before or after that day (ie September 1 or October 1) we will not create a special bill for the half month.

We respect that you either want to purchase the service for the whole month or not at all. Please communicate this effectively to us via either phone, email or fax and please give us an appropriate degree of time -- typically around 30 days -- in which to process your request. We do this in order provide an orderly and clear set of guidelines so that we can meet or exceed your needs.

If equipment that is owned by GBTel Inc is not provided for pickup at the time of disconnection, a $400 equipment fee may be applied. If equipment is requested and denied, the $400 equipment fee will be applied and if not paid upon request, collection will be pursued.

GBTel requires seasonal users to give a minimum of 2 business days notice of intent to deactivate service for the fall and winter seasons. Notice can be communicated in writing, via email or by telephone. Additional fees may apply when adequate notice is not provided.

Billing is not pro-rated upon seasonal reactivation. Service will be billed from the 1st or 15th of the month, depending on the reactivation date.

GBTEL does maintain an active email server, however, in doing so it does not claim control or represent to control emails once they have been received by its customers. Customers are responsible for their own email -- whether that pertains to content or record-keeping. GBTEL will attempt to regularly backup email but customers are ultimately responsible to backup and maintain backups of any important emails. In being a GBTEL email customer, the customer resolves GBTEL of any liability and holds harmless GBTEL of any action pertaining to loss of email or issues thereof.

All of the terms in this document apply not only to our monthly residential and business customers, but also to users on our numerous wireless hotspots.

Additional hotspot users can be purchased for select hotspot plans, which will allow a second device to connect to the internet simultaneously. These extra users must be added to the plan at the time of purchase, and cannot be added part-way through an already active plan.

GBTEL strictly adheres to and enforces a zero tolerance policy with regards to the physical or verbal abuse of its staff members by customers. Both field technicians working on-site, and support staff operating in our office, have the right to a non-abusive work environment.

Our team is trained in conflict resolution and will aim to satisfy customer needs whenever possible. Should an incident of abuse occur, the customer will be informed that their behaviour is not acceptable and the staff member will end their interaction by leaving the work site or disconnecting the phone call.

An internal review is then conducted by management, at which point GBTEL reserves the right to terminate any services provided to the customer.

911 Terms of Service

This section contains important provisions, including those regarding 9-1-1 service

VoIP services allow you to make or receive telephone calls over the Internet to or from the public switched telephone network. The nature of VoIP telephone calls, while appearing similar to traditional telephone calling services, create unique limitations and circumstances, and you acknowledge and agree that differences exist between traditional telephone service and VoIP telephone services, including the lack of traditional 9-1-1 emergency services.

Because of the unique nature of VoIP telephone calls, emergency calls to 9-1-1 through your VoIP service will be handled differently than traditional phone service. The following provisions describe the differences and limitations of 9-1-1 emergency calls, and you hereby acknowledge and understand the differences between traditional 9-1-1 service and VoIP calls with respect to 9-1-1 calls placed to emergency services from your account as described below.

When you make a 9-1-1 emergency call, the VoIP service will attempt to automatically route your 9-1-1 call through a third-party service provider to the Public Safety Answering Point (“PSAP”) corresponding to your address of record on your account. However, due to the limitations of the VoIP telephone services, your 9-1-1 call may be routed to a different location than that which would be used for traditional 9-1-1 dialling. For example, your call may be forwarded to a third-party specialized call centre that handles emergency calls. This call centre is different from the PSAP that would answer a traditional 9-1-1 call which has automatically generated your address information, and consequently, you may be required to provide your name, address, and telephone number to the call centre.

The VoIP service will attempt to automatically provide the PSAP dispatcher or emergency service operator with the name, address and telephone number associated with your account. However, for technical reasons, the dispatcher receiving the call may not be able to capture or retain your name, phone number or physical location. Therefore, when making a 9-1-1 emergency call, you must immediately inform the dispatcher of your location (or the location of the emergency, if different). If you are unable to speak, the dispatcher may not be able to locate you if your location information is not up to date.

You are responsible for providing, maintaining, and updating correct contact information (including name, residential address and telephone number) with your account. If you do not correctly identify the actual location where you are located, or if your account information has recently changed or has otherwise not been updated, 9-1-1 calls may be misdirected to an incorrect emergency response site.

You must not disconnect the 9-1-1 emergency call until told to do so by the dispatcher, as the dispatcher may not have your number or contact information. If you are inadvertently disconnected, you must call back immediately.

For technical reasons, including network congestion, it is possible that a 9-1-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.

For technical reasons, including network congestion, it is possible that a 9-1-1 emergency call will produce a busy signal or will take longer to connect when compared with traditional 9-1-1 calls.

If your system access equipment fails or is not configured correctly, or if your VoIP service is not functioning correctly for any reason, including power outages, VoIP service outage, suspension or disconnection of your service due to billing issues, network or Internet congestion, or network or Internet outage in the event of a power, network or Internet outage; you may need to reset or reconfigure the system access equipment before being able to use the VoIP service, including for 9-1-1 emergency calls; and changing locations - if you move your system access equipment to a location other than that described in your account information or otherwise on record with GBTel.

If you are not comfortable with the limitations of 9-1-1 emergency calls, GBTel recommends that you terminate the VoIP services or consider an alternate means for accessing traditional 9-1-1 emergency services.

You are responsible for notifying, and you agree to notify, any user or potential users of your VoIP services of the nature and limitations of 9-1-1 emergency calls on the VoIP services as described herein.

Customers are advised to review this section with respect to GBTel’s limitations of liability.


As per CRTC regulations, GBTEL is hereby listing its current and authorized tariff agreement - CLEC Tariff

VoIP Customers - Important 9-1-1 Information

GBTEL regularly collects basic information about usage and available bandwidth. This is used primarily for its internal record keeping along with the ability to prove to 3rd parties (ie. governing agencies) for required statistical metrics. As a GBTEL user, you are hereby notified that this information is collected as we are legally required to provide this information to various Federal and governing agencies, from time-to-time.

Complaint Process

GBTEL always strives to deliver the best possible customer service. However, we understand that sometimes things can go wrong. If you have a complaint, we want to hear about it and we will do our best to fix it. We will treat your complaint seriously, and will work with you to find a solution. We will also make sure that we learn from your experience and use it to improve our service in the future.

Contact us and let us know your complaint.

There are 3 ways to contact GBTEL:

  • Using the Help icon on the bottom right of the webpage

    Help Icon

  • By phoning our contact phone number at (519) 378-1410 and hitting option "3" for support.
  • By mailing our physical address:
    PO Box 10032
    Keeling Place PO
    Owen Sound, ON
    N4K 0B3

After contacting us, if you feel your complaint has not been resolved to your satisfaction, please proceed to the Complaint Step 2 section

Should our Customer Support team fail to resolve your dispute to your satisfaction, you have the option to elevate the matter by engaging with a leader from our team or by forwarding an email to

Please include the following information:

  • The name of the Customer Support Representative you interacted with
  • The date and time ( if possible ) on which the interaction occurred
  • Your GBTEL account number ( if applicable )
  • Your contact details
  • Specifics about your issue

If you still feel your issue is unresolved, please proceed to the CCTS complaint section

Commission for Complaints for Telecom-television Services (CCTS) CCTS is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. If you have a complaint about your telephone, wireless, internet, or TV service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you. To learn more about CCTS, you may visit its website at or call toll-free at 1-888-221-1687


GBTEL Privacy Policy Overview

We (GBTEL INC. AND ON UTILITY SERVICE INC.) are committed to maintaining the privacy of your Personal Information. This includes keeping our Privacy Policy updated. Any information related to privacy under this policy applies to both GBTEL INC and ON UTILITY SERVICES INC

What is “Personal Information”?

This is information that identifies you as an individual that is protected by law. “Personal information” includes information about an identifiable individual, presented in any form, such as: age, name, ID number(s), income, ethnic origin, opinions, evaluations, social status, disciplinary actions, credit records, loan records, medical records, but does not include the name, title, business address and telephone number of an employee of an organization. Our customer information also includes subscriptions and usage. Public information such as directory listings of your name, address, telephone number, email address, and the like, are not considered to be personal information.

If your information is incorrect or out of date, we will ensure to update it as requested.

When you use our products and services, your consent is implied. If you would like to not be contacted for any reason beyond customer support, please let us know so we can make a note of this. Your personal information is required for GBTEL to provide service, if you wish not to have your personal information provided, then you will need to request to have it removed and services terminated.

Our Privacy Policy is enacted pursuant to the Personal Information Protection and Electronic Documents Act (Canada), and applies to the collection of personal information from Canadian customers by GBTEL INC.

GBTEL Privacy Policy

This Privacy Policy is organized along ten privacy principles, which are:

  1. Accountability
  2. Identifying Purposes
  3. Consent
  4. Limiting Collection
  5. Limiting Use, Disclosure, and Retention
  6. Accuracy
  7. Safeguards
  8. Openness
  9. Individual Access
  10. Challenging Compliance

Principle 1 - Accountability

GBTEL INC is responsible for personal information under its control and will designate an individual or individuals who are accountable for the organization’s compliance with the following principles.

1.1 Accountability for GBTEL INC’s compliance with the principles rests with the senior management of GBTEL INC and the person or persons designated by senior management as Privacy Officer, even though other individuals within the organization may be responsible for the day-to-day collection and processing of personal information. In addition, other individuals within the organization may be delegated to act on behalf of senior management or the Privacy Officer.

1.2 GBTEL INC Privacy Officer may be contacted at:

Attention: GBTEL INC, Inc. c/o Privacy Officer
PO Box 10032
Keeling Place PO
Owen Sound, ON
N4K 0B3
Phone: (519) 378-1410

1.3 GBTEL INC is responsible for personal information in its possession or custody, including information that has been transferred to a third party for processing. GBTEL INC will use contractual or other means to provide a comparable level of protection while the information is being processed by a third party.

1.4 Personal Information collected by GBTEL includes but is not limited to the following:

  • Name
  • Address
  • Email Address
  • Telephone Number
  • Spouse or co-user name
  • ID number
  • If you rent or own the place of residence

GBTEL generally collects information to process fibre optic construction, assess for fibre optic, wireless, or phone service, and to provide its services to customers.

1.5 Personal Information is secured via user name and password protection for employee access only while using secure servers that are located behind firewalls to prevent access to the public.

1.6 Access to personal information is granted to all employees of GBTEL INC, ON UNTILITY SERVICES INC, contractors of GBTEL INC, and third parties as required.

Principle 2 - Identifying Purposes

GBTEL INC will identify the purposes for which personal information is collected at or before the time the information is collected.

2.1 GBTEL INC collects personal information only for the following purposes (“identified purposes”):

  • to provide service(s) and/or products to its customers;
  • to maintain commercial relations and to communicate with its customers (which will include, but not be limited to: billing, collection, advertising, promotion, account verification);
  • to identify customer needs and/or preferences;
  • to meet legal and regulatory requirements;
  • to administer and manage its business operations; and
  • as otherwise required or permitted by law

2.2 GBTEL INC will provide notice of the identified purposes either orally, electronically or in writing prior to or at the time of collection of the personal information.

2.3 Occasionally, GBTEL INC will communicate to you special bonus and new product offers that we think may be of value to you. All GBTEL INC customers have the right to choose not to participate in direct marketing of new products and services from GBTEL INC. If you wish to opt-out of receiving targeted communications from GBTEL INC in electronic, printed or verbal format (other than information included with your monthly bills), simply inform us in writing at:

Attention: GBTEL INC Privacy
Officer may be contacted at:
Attention: GBTEL INC, Inc. c/o Privacy Officer
PO Box 10032
Keeling Place PO
Owen Sound, ON
N4K 0B3
Phone: (519) 378-1410

2.4 Our website may provide hyperlinks, which are highlighted words or pictures within a hypertext document that may, when clicked, take you to another place within the document, to another document altogether, or to a third party website not controlled by GBTEL INC. Such hyperlinked third party websites may collect and disclose information different than this Site. GBTEL INC is not responsible for the collection, use, or disclosure of information collected through these third party web sites, and GBTEL INC expressly disclaims any and all liability related to such collection, use, or disclosure.

Principle 3 - Consent

The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except where inappropriate.

3.1 In certain circumstances, personal information can be collected, used, or disclosed without the knowledge and consent of the individual. For example, where collection or use is clearly in the interests of the individual and consent cannot be obtained in a timely way; where used or disclosed in the case of an emergency that threatens the life, health or security of an individual; where personal information is publicly available as defined by regulation; where collection with knowledge or consent might compromise the availability or accuracy of the information and the collection relates to investigation of a breach of agreement or contravention of law; and where disclosed for debt collection purposes or to comply with a subpoena, warrant or court order.

3.2 Where required, GBTEL INC will generally seek consent for the use or disclosure of the information at the time of collection. In certain circumstances, consent with respect to use or disclosure may be sought after the information has been collected but before use (for example, when GBTEL INC wants to use information for a purpose not previously identified).

3.3 GBTEL INC will make a reasonable effort to ensure that the individual is advised of the purposes for which the information will be used. To make the consent meaningful, the purposes will be stated in such a manner that the individual can reasonably understand how the information will be used or disclosed.

3.4 GBTEL INC will not, as a condition of the supply of a product or service, require an individual to consent to the collection, use, or disclosure of information beyond that required to fulfill the explicitly specified and legitimate purposes.

3.5 The form of consent sought by GBTEL INC may vary, depending upon the circumstances and the type of information disclosed. GBTEL INC will seek express consent when the information is likely to be considered sensitive. Implied consent will generally be appropriate when the information is less sensitive.

3.6 An individual may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. GBTEL INC will inform the individual of the implications of such withdrawal. In order to withdraw consent, an individual must provide notice to GBTEL INC in writing

3.7 With respect to personal information already collected by GBTEL INC prior to the publication of this Privacy Policy, this Policy will constitute reasonable notice to GBTEL INC’s current customers of the purposes and uses for which such personal information has been collected. Should an individual object to these ongoing uses or disclosures, consent may be withdrawn upon providing notice to GBTEL INC in writing.

Principle 4 - Limiting Collection

The collection of personal information will be limited to that which is necessary for the purposes identified by GBTEL INC. Information will be collected by fair and lawful means.

4.1 GBTEL INC collects personal information from its customers for the purposes described under Principle 2.

4.2 GBTEL INC may also collect personal information from such third parties as credit bureaus, employers or personal references or other third parties that represent that they have the right to disclose the information

Principle 5 - Limiting Use, Disclosure, and Retention

Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as otherwise required or permitted by law. Personal information will be retained only as long as necessary for the fulfillment of those purposes or as otherwise required or permitted by law.

5.1 GBTEL INC may collect, use or disclose personal information without the individual’s knowledge or consent in certain circumstances as described in Principle 3.1

5.2 GBTEL INC may disclose a customer’s personal information to:

  • another company for the provision of its services to that customer
  • a company involved in providing communications directory services
  • a person involved in the development, promotion, marketing or enhancement of GBTEL INC services
  • a credit collections agency
  • emergency services in an emergency situation
  • a person, who, in the reasonable estimation of GBTEL INC, is an agent of the customer
  • any other third party, upon receiving the consent of the customer or as required by law.
Such disclosures may in some cases be to recipients outside of Canada.

5.3 Data Processing Outside of Canada:
GBTEL INC, depending on the situation, context, and objective, may engage in the processing of your data on servers located outside of Canada, such as those provided by AWS. It is important to note that this activity does not constitute a disclosure but rather a 'use' of the provided data. As part of our commitment to data protection, GBTEL INC, conducts periodic risk assessments on the transfer of this data.
By using our services, you implicitly consent to this stipulation. It is crucial to understand that while GBTEL INC, ensures the secure and compliant processing of your data, the information outlined in subsection 5.2 may, within the boundaries of the law in that jurisdiction, be accessible to Law Enforcement and National Security Authorities.

5.4 Personal information may also be disclosed in connection with a sale, transfer or reorganization of one or more of GBTEL INC affiliates’ businesses, in which case GBTEL INC will require that any personal information will continue to be treated in accordance with this Privacy Policy or as otherwise permitted by law

5.5 GBTEL INC will retain personal information that has been used to make a decision about an individual long enough to allow the individual access to the information after the decision has been made, and, in the event of an access request or a challenge, long enough to exhaust any recourse an individual may have under the law.

Principle 6 - Accuracy

Personal information will be updated as necessary for the purposes for which it is to be collected and used.

6.1 The extent to which personal information will be updated will depend upon the use of the information, taking into account the interests of the individual. Information will be sufficiently accurate, complete, and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about the individual.

6.2 GBTEL INC will not routinely update personal information unless such a process is necessary to fulfill the purposes for which the information was collected.

Principle 7 – Safeguards

GBTEL INC will use reasonable efforts to protect personal information by security safeguards appropriate to the sensitivity of the information.

7.1 GBTEL INC has invested and deployed a wide variety of technology and security features to ensure the privacy of personal and anonymous information on its network. In addition, GBTEL INC has implemented strict operations guidelines to safeguard customer privacy at every level of its organization. GBTEL INC will continue to revise policies and implement additional security features as new technologies become available. Unfortunately, no system is perfect; therefore, GBTEL INC makes no representations or warranties with regard to the sufficiency of these security measures. GBTEL INC shall not be responsible for any actual or consequential damages (or any other damages or liability of any kind whatsoever, whether as a result of negligence or otherwise) that result from a lapse in compliance with this Policy because of a security breach or technical malfunction.

7.2 Methods of Personal Information Protection:
GBTEL INC is committed to safeguarding all personal information, regardless of the format in which it is held. Our comprehensive approach to protection encompasses various methods, ensuring the confidentiality, integrity, and availability of your data. The methods of protection include:

a. Physical Measures:
We employ physical safeguards to protect personal information, such as:

  • Locked filing cabinets to restrict unauthorized access.
  • Restricted access to offices, limiting entry to authorized personnel only.

b. Organizational Measures:
Our organizational measures focus on structuring access and permissions, including:

  • Security clearances for personnel handling sensitive information.
  • Limiting access on a "need to know" basis, ensuring that individuals only access information necessary for their roles.

c. Technological Measures:
Technological safeguards are implemented to secure personal information, encompassing:

  • Passwords: Robust password policies are in place to ensure access is restricted to authorized individuals.
  • Encryption: Sensitive data is encrypted to protect it during transmission and storage.
  • Firewalls: Network security is enhanced through the use of firewalls to prevent unauthorized access.

d. Secure Data Transmission Protocols:
We utilize secure data transmission protocols to ensure that information exchanged between systems is protected during transit.

e. Regular Security Audits:
Regular security audits are conducted to assess and enhance the effectiveness of our protective measures, identifying and addressing potential vulnerabilities.

f. Employee Training and Awareness:
We prioritize ongoing training and awareness programs for our employees to keep them informed about the latest privacy and security practices.

g. Incident Response Plan:
In the event of a security incident, GBTEL INC has a comprehensive incident response plan in place. This plan outlines the steps to be taken to mitigate the impact of the incident and prevent future occurrences.

Our commitment to employing a multi-faceted approach to personal information protection reflects our dedication to maintaining the highest standards of data security. For further details contact the our Privacy Officer at

7.3 GBTEL INC makes their employees aware of the importance of maintaining the confidentiality of personal information. GBTEL INC prohibits disclosure or use of any confidential or personal information except in accordance with this Privacy Policy.

Principle 8 - Openness

GBTEL INC will, upon written request, make readily available to individuals specific information about its policies and practices relating to the management of personal information, other than confidential commercial information.

8.1 GBTEL INC will make its policies and practices with respect to the management of personal information comprehensible and accessible, by providing upon request:
the name, title, and address of the Privacy Officer accountable for GBTEL INC’s policies and practices and to whom complaints or inquiries can be forwarded;
the means by which an individual can gain access to his or her personal information held by GBTEL INC; and a description of the type of information held by GBTEL INC and/or its affiliates and subsidiaries, including a general account of its use.

8.2 GBTEL INC will make this Privacy Policy available online at its website.

Principle 9 - Individual Access

Upon written request, an individual will be informed of the existence, use, and disclosure of his or her personal information and will be given access to that information. An individual will be able to challenge the accuracy and completeness of the information and have it amended as appropriate.

9.1 Upon written request, GBTEL INC will inform an individual whether or not the organization holds personal information about that individual, and will provide that individual with a reasonable opportunity to review the personal information in his or her file.

9.2 GBTEL INC will allow the individual access to his or her personal information once the individual has provided GBTEL INC with a written request application. The application will include sufficient information to permit GBTEL INC to provide an account of the existence, use, and disclosure to any third parties of this personal information. GBTEL INC will use the application only for this purpose.

9.3 GBTEL INC will respond to an individual’s written request within 30 days, unless this period is extended in accordance with applicable legislation, in which case notice will be sent to the individual within 30 days regarding the extension, the reasons for it and the individual’s rights in connection with it. GBTEL INC will assist any individual who informs it that they need assistance in preparing a request. While the response will typically be provided at no cost to the individual, depending on the nature of the request and the amount of information involved, GBTEL INC reserves the right to impose a cost. In these circumstances, GBTEL INC will inform the individual of the approximate cost to provide the response and proceed upon payment. The requested information will be provided or made available in a form that is generally understandable.

9.4 When an individual successfully demonstrates the inaccuracy or incompleteness of personal information, GBTEL INC will amend the information as required. Depending upon the nature of the information challenged, amendment may involve the correction, deletion or addition of information.

9.5 When a challenge is not resolved to the satisfaction of the individual, GBTEL INC will record the substance of the unresolved challenge.

Principle 10 - Challenging Compliance

An individual will be able to address a challenge concerning compliance with the above principles to GBTEL INC’s Privacy Officer.

10.1 GBTEL INC will maintain procedures to receive and respond to complaints or inquiries about its policies and practices relating to the handling of personal information.

10.2 GBTEL INC will inform individuals who make inquiries or lodge complaints of the existence of relevant complaint procedures.

10.3 The person or persons accountable for compliance with this Privacy Policy may seek external advice where appropriate before providing a final response to individual complaints.

10.4 GBTEL INC will investigate all complaints. If a complaint is found to be justified, GBTEL INC will take appropriate measures, including, if necessary, amending its policies and practices.

Changes to this Policy

We may revise this acceptable use policy at any time by publishing it on our webpage. You are expected to check this page periodically to take notice of any changes we make, as they are legally binding on you. Amendments shall automatically come into effect 30 days after being posted on the website.

Waiver and Severance

Any failure or delay in exercising or enforcing this policy shall not constitute a waiver of this policy or of any other right or remedy