Calls to Canada and the US (excluding Alaska and Hawaii) are covered by your monthly rate and do not cost extra. All other calls are billed on a per minute basis depending on destination.
The cost-per-minute for each destination can be found at www.gbtel.ca/rates
Voicemail is accessed through your GBTEL phone by dialing '✱98'. You will be asked to enter your voicemail password. By default, this is your last four digits of your phone number.
Once logged in, listen to new messages by pressing '1'. To listen to older messages, you can access other mailbox folders by pressing '2'. The voicemail greeting and password can be changed under mailbox options by pressing '0'.
Download a copy of our voicemail instruction manual
For remote access of voicemail when outside your home, you will need voicemail-to-email set up, see below.
Your greeting is either your unavailable message or name, whichever was recorded by you most recently. For example, if you have an unavailable message set and you want your greeting to state your name, then choose option 3 to re-record your name.
To completely disable your voicemail greeting, please contact GBTEL.
To change these settings, please contact GBTEL either by phone or email. We are currently working on providing customers tools on our website to change settings and customize their phone service. Look for this in the coming months.
It is the responsibility of the customer to update and ensure that the address we have on file is accurate.
We want to make sure that you are aware of important differences in the way 9-1-1 service operates with a VoIP phone when compared with traditional telephone service. Here’s what you need to keep in mind: