GB TEL INC is committed to making our services more accessible and have introduced products and enhanced services tailored to meet the needs of all our customers. We continue to learn and develop ways in which we can be more accessible and inclusive to meet the needs of people with disabilities.
We welcome your feedback as it provides an opportunity for GB TEL INC to learn and improve your experience. Feedback can be general or specific, but providing more details such as the date, the name of the webpage, application or activity involved, may make it easier for us to understand your concerns.
Feedback can be sent to our Director of Customer Experience using any of the following methods:
Mail
GB TEL INC
Director of Customer Experience
124 Garafraxa Street South
PO Box 140
Durham, ON N0G 1R0
Email
accessible@gbtel.ca
Online Webform
Have feedback about the accessibility of our website?
Phone
519-378-1410
Anonymous Feedback
Individuals providing feedback have the opportunity to provide personal information and contact information but those things are not required if they wish to remain anonymous. If anyone wishes to submit feedback anonymously, the online webform may be the best method to do so. The online webform ensures we are not exposed to any personal information such as name, address, or contact information.
We will acknowledge accessibility feedback received, other than feedback provided anonymously. If contact information is shared, we may follow up with you. Personal information you provide will remain confidential and will be managed following privacy laws. This information will only be shared per these laws or with your consent.
Acknowledgement of Feedback
Automatic acknowledgement of receipt will be sent for feedback received by email and webform. Feedback provided through telephone involves direct interaction with a GB TEL INC Networks employee, therefore the employee will acknowledge receipt of the feedback. For feedback received by mail, if contact information is provided, an acknowledgement will be mailed to the address provided.
How feedback will be used
Feedback will help GB TEL INC to continuously improve our accessibility efforts. Some feedback may not require a direct response or immediate follow-up, and some may highlight issues that need to be addressed right away. However, all feedback received will help GB TEL INC develop its future accessibility plans and it will help us know how we are progressing towards our accessibility goals. The feedback we receive will be taken into consideration when we write our accessibility progress reports, published in the years between our accessibility plans.
Retention
All feedback will be stored at GB TEL INC for the required seven-year period.
Alternative Formats
If you need a copy of the Feedback Process, Accessibility Plan, or our Progress Reports in an alternate format such as print, large print, braille, audio, or other agreed-upon formats, contact us by sending an email to email to accessible@gbtel.ca with one of the feedback methods mentioned on this page. In your correspondence, please include:
We will provide the format you ask for as soon as possible. Braille and audio formats may take up to 45 days. Print, large print and electronic formats may take up to 20 days.
We will use the feedback we receive to help us prepare our progress report and next accessibility plan.