Billing & Payments

GBTEL customers are billed on a monthly basis and invoices begin from the start of the billing cycle.

For example, an invoice issued on January 1st would be for service from January 1st to January 30th.

Due to the unlimited data usage feature of our internet service, customers are billed the same amount each month, regardless of how much data is used.

Our billing cycles are the 1st and 15th of each month, with invoices being generated on the day or next business day, as required.

As part of our green policy, GBTEL aims to minimze paper consumption by providing customers with digital copies of their invoices.

Customers receiving paper invoices are strongly encouraged to switch to paperless invoicing. Please Contact Us to switch.

Customers are welcome to make payments via bank transfer, credit card, direct debit or electronic funds transfer.

Bank transfer
Payments can be made by adding GBTEL as a payee* from Bill Payment section of your banking website or mobile app. Use your five digit GBTEL account number when asked for a reference number. These payments can be made manually each month or scheduled for automatic payment and can also be setup by calling the bank or visiting a branch.

*  Customers with Scotiabank need to search for Grey Bruce Telecom when adding a new payee. They must also drop the leading 1 from their account number and only use the last four digits.

Cash
Payments can be made in cash only at the time of installation when our technician is on-site. The technician does not carry any cash, therefore any shortage or overpayment will be on account and balanced with future payments via other methods.

Cheques
Payments can be made via cheque, please mail to:

PO Box 10032,
Keeling Place PO
Owen Sound, ON
N4K 0B3

Credit Card
Payments can be setup by logging into the My Account section of the GBTEL website or by giving us a call on 519-378-1410. These payments can be made manually each month or paid automatically upon invoice generation on the 1st or 15th.

Direct Debit
Payments can be setup by submitting a void cheque or the required banking information to GBTEL. Customers can call us on 519-378-1410 to arrange secure submission of their details. These payments are processed automatically upon invoice generation on the 1st or 15th.

Electronic Funds Transfer
Payments can be setup by submitting a request for EFT via email to eft@gbtel.ca.

Please note that any "bounced" payment or payment that is sent back to GBTEL as "insufficient funds" from the bank will be defined as an NSF payment. NSF fees will be automatically charged back to the customer at a rate of $15.00 per NSF occurrence.

All customers are encouraged to pay with direct debit or deposits. This can be done by submitting to GBTEL a VOID cheque and the appropriate documentation (found in the My Account section).

Please note our policies concerning NSF payments on direct debit transactions include an automatic $15 NSF fee on any "Not Sufficient Funds" transaction. We will automatically apply this amount to your account and re-attempt to debit your account the following month without contacting the customer.

If multiple NSF transactions occur, GBTEL has the right to temporarily terminate or suspend an account until the outstanding bill has been paid.