GBTEL customers are billed on a monthly basis and invoices begin from the start of the billing cycle.
For example, an invoice issued on January 1st would be for service from January 1st to January 30th.
Due to the unlimited data usage feature of our internet service, customers are billed the same amount each month, regardless of how much data is used.
Our billing cycles are the 1st and 15th of each month, with invoices being generated on the day or next business day, as required.
As part of our green policy, GBTEL aims to minimze paper consumption by providing customers with digital copies of their invoices.
Customers receiving paper invoices are strongly encouraged to switch to paperless invoicing. Please Contact Us to switch.
Customers are welcome to make payments via bank transfer, credit card, direct debit or electronic funds transfer.
Please note that any "bounced" payment or payment that is sent back to GBTEL as "insufficient funds" from the bank will be defined as an NSF payment. NSF fees will be automatically charged back to the customer at a rate of $15.00 per NSF occurrence.
All customers are encouraged to pay with direct debit or deposits. This can be done by submitting to GBTEL a VOID cheque and the appropriate documentation (found in the My Account section).
Please note our policies concerning NSF payments on direct debit transactions include an automatic $15 NSF fee on any "Not Sufficient Funds" transaction. We will automatically apply this amount to your account and re-attempt to debit your account the following month without contacting the customer.
If multiple NSF transactions occur, GBTEL has the right to temporarily terminate or suspend an account until the outstanding bill has been paid.